Presented by SCORE Chicago

Shopping cart abandonment is a growing concern for all types of online sellers, from small businesses to the biggest names in e-commerce. Regardless of how much effort your business puts into building and launching an engaging site and driving customers to it, there are many reasons why users add items to their carts and leave without making a purchase.

In this session, FedEx Services Marketing Director Michelle Hoang and FedEx Dataworks Product Director Brady Marchione share their expertise on the common reasons customers abandon carts and simple, strategic changes you can make – including user experience tips, returns solutions and more – to help you reduce your abandonment rate and convert potential buyers into completed orders.

You’ll learn about:

• Optimizing your e-commerce site to help boost conversions

• The do’s and don’ts that could make a difference to your cart abandonment rate and your bottom line

• How to build a customer journey that can help you convert, from your homepage to your checkout process

• Improving buyer confidence and order completion with the right returns strategy